Who’s ready to hustle tomorrow? I know I am. Bring it…
Some of the man babies at work got under my skin on Friday. Two of them (my bosses) actually had the nerve to tell me to e-mail a client that a $7,000 control motor wouldn’t be covered under warranty. This client has only had the equipment three months if that. I knew it would be covered under warranty and I told the man babies this but they thought they knew it all and I was just a dumb girl that doesn’t know jack shit about anything.
I start drafting the e-mail to the client and as they both stand over me to make sure that I do it. They continue to talk in their limp dick language about how they know the guidelines for parts warranties and so on. Finally they take a breath from their conversation and I hear silence. Sweet silence. I took that opportunity to read my e-mail out loud….
I’ve been elected to give you some bad news. You see, my service manager and the CEO have come to the conclusion that although Unit # 1127 is only three months old and has less than 2,000 hours on it, the control motor will not be covered under warranty. Never mind that you paid over $60,000 for that piece of equipment and you have another one on order and might possibly need two more by the end of the year. We hope that you’ll understand that these motors are not part of the warranty agreement. I offered to contact the manufacturer myself but they both agreed there was no need and feel very confident in their knowledge that this is not covered.
I’ll need you to e-mail me the PO# for this control motor so that I can order it for you and get your unit back up and running again. My apologies that this is not covered.
I could hear grunting and clearing of man baby throats as I was typing and reading it out loud. Finally a voice cracked and said “Wait! Don’t press send! Let me go on line and check the warranty agreement.” Me: “I’ve already checked it and printed it out. I told you this is covered under warranty. What is wrong with you two? I had to read my e-mail out loud for you both to get it!?”
#1) I was livid that they made me type an e-mail to tell this client the bad news which was wrong news to begin with. Know what that means? I look like the dumb ass telling him it’s not covered under warranty. #2) They could’ve lost the sell if I hadn’t read that out loud to them. I honestly believe if I would’ve hit send this client would’ve told all of us to go fuck ourselves and to come get that piece of equipment the next damn day. I know I would have.
I bet they never make the mistake of me typing another e-mail for them dropping incorrect information or bad news again. Did you notice how I mentioned the both of them in the e-mail? I immediately identified who told me to send the e-mail. That’s right mother fuckers, I’m not taking the blame for this fucking fiasco.
I’m sure all of us are working with some real idiots. It’s difficult to plow through the day pretending to not notice how fucking stupid people are. But, let’s remember we’re there to collect a paycheck. What’s the saying? Service with a smile. We can throat punch them 850 times in our minds but let’s not physically do it right loves?
This song came to mind on Friday.
Gwen nailed it sarcastically didn’t she?
So, I thought I’d give you some encouraging quotes for Monday’s Trying Moments….
So go punch Monday in the face loves! Hustle hard and don’t put up with any bullshit 🙂